SOE ready to wield the ban hammer on trolls in and outside of their games
Sony Online Entertainment are preparing to crack down on trolling in their gaming community.
Community relations director for SOE Linda Carlson has stated that they will be pursuing a hard line against anyone found to be guilty of trolling, bullying and other forms of toxic behaviour both in games and in wider community interactions and even on social networks as well.
“Not only will we ban your forum account, but if it’s serious enough we’ll call up customer service and have you banned from all of our games,” Carlson began. “We do not need those individuals as customers. A very influential player, high up in a huge guild – we’ll still ban them… In our games, if you are an exploiter we don’t care who you are, how big your guild is, how many people you threaten to take with you when you go."
She went on, “We can control anybody who’s playing our games…[but] if we know who you are and you’re abusing somebody on Twitter, we will ban your game account and we will not accept you as a customer ever again. It’s not always possible to identify people [in that way], but we take that seriously.”
Carlson continued, “I don’t believe anybody needs to put up with that stuff. You cannot deal with it online because there are no repercussions for that sort of bad behaviour. I think what developers do need to do is understand human nature. They need to understand that this is normal. You may not like it, but knowing that is normal will help you deal with it. It’s not just you – it’s everybody, and, yes, they are jerks, but that’s normal.”
“I don’t necessarily like humanity, or the fact that human nature so often trends towards the negative – just because that’s how we’re wired – but understanding that makes this whole field of study very fascinating to me, and I do consider community management to be a field of study. It’s constantly changing, because our online communities are changing,” she added.
Of course that could mean antisocial players getting cut out of a sizeable chunk of online games available as SOE has quite an extensive portfolio including the likes of Everquest, DC Universe Online, Planetside 2 and Dragon's Prophet (in the US).